Shipping policy

Processing & Transit Times

Order Processing: 1–2 business days (Monday–Friday)
U.S. Standard Shipping: Approximately 3–4 business days after processing
International Shipping: Transit times vary by destination, carrier, and customs.

Please remember that processing time and shipping transit time are separate. Transit time begins once your order has been processed and picked up by the shipping carrier.

Once your package is with the carrier, delivery timing may be affected by weather, holidays, carrier delays, customs, or other circumstances outside of our control.

Tracking information will be emailed to you as soon as your order ships.

Overnight Shipping & Cutoff Times

Need your hair quickly? We offer Overnight Shipping whenever available and will always do our best to get your order on its way as quickly as possible.

Overnight Shipping refers to the carrier’s transit time after your order has been processed and shipped. It does not mean your order will arrive the day after it is placed.

For same-day processing and shipment, Overnight Shipping orders must be placed by 3:00 PM Pacific Time, Monday–Thursday.

Please note:

Orders placed after 3:00 PM Thursday, including orders placed on Friday, are not guaranteed for overnight delivery.

Our shipping department is closed on Saturdays and Sundays. Orders that cannot be processed before the weekend will begin processing on the next business day.

Weekends and holidays are not considered business days, and carrier schedules, weather, holidays, and other circumstances outside of our control may affect final delivery dates.

Shipping Rates

Shipping and handling rates are calculated based on the products in your order, shipping method, and carrier.

Tracking Your Order

Once your order ships, you’ll receive an email with your tracking number.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Please make sure your email address is entered correctly at checkout so you receive your order and tracking notifications.

Order & Address Changes

Please review your order and shipping information carefully before completing your purchase.

Once an order has been submitted, we begin processing it as quickly as possible. Because of this, we cannot guarantee that changes or cancellations can be made after an order is placed, including changes to products, colors, lengths, quantities, or shipping addresses.

If you notice an error, please contact our Customer Care team immediately. We will do our best to help if your order has not yet entered processing, but changes are not guaranteed.

Once an order has been processed or picked up by the carrier, it cannot be changed or canceled.

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address provided at checkout.

Lost, Stolen & Misdelivered Packages

Once an order has shipped, delivery is handled by the shipping carrier.

If tracking shows your package as delivered but you cannot locate it, please first check with:

Household members or neighbors
Your building’s front desk or mailroom
The shipping carrier

If you still cannot locate your package, please contact our Customer Care team as soon as possible. We’ll be happy to assist with available tracking information and the carrier claim process when applicable.

Christian Michael Hair Extensions® is not responsible for carrier delays or packages confirmed as delivered by the carrier that are subsequently lost, stolen, or misdelivered.

Exchanges & Shipping

If Christian Michael Hair Extensions® made an error while fulfilling your order, we will cover the applicable return shipping costs.

For all other exchanges, please contact exchange@christianmichaelhair.com to begin the exchange process.

Original shipping charges are non-refundable.

Please refer to our Exchange Policy for complete eligibility requirements and instructions.

International Orders, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier.

All duties, taxes, customs fees, import charges, and related fees are the responsibility of the customer and are not included in the purchase price or shipping charges paid to Christian Michael Hair Extensions®.

Customs processing may also cause delivery delays outside of our control.

Freight Forwarders

If you use a freight forwarder, please inspect your order before it is forwarded outside of the United States.

Christian Michael Hair Extensions® is not responsible for loss, damage, missing items, delivery issues, or other problems that occur after an order has been received and forwarded by a freight forwarding service.

Multiple Shipments

Some orders may ship from different locations or in multiple packages. If your order is split into multiple shipments, you may receive separate tracking information for each package.